Returns & Exchanges
At Purematcha, we take pride in the quality of our premium tea; if you are not entirely satisfied with your purchase, we offer a 30-day return policy for unopened and sealed products. Due to the perishable nature of food items, we cannot accept returns on opened matcha tins or bags unless the product is found to be defective.
Initiate Your Request
Contact our support team via email within 30 days of delivery, providing your order number and the reason for the return.
Package Your Item
Ensure the product is in its original, unopened packaging and place it securely in a shipping box to prevent damage during transit.
Ship to Warehouse
Affix the provided return authorization label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects the returned item, we will process a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing